Privacy Policy

1. Information we collect

We collect the information you provide when you create an account, place bids, consign items or contact us, including:

• Account details such as your name, username, email address and password.
• Billing and delivery information, including postal address lines, postcode, town or city and country.
• Seller settings, commission preferences and payout instructions captured in your dashboard.
• Bid activity, watchlists, orders, invoices, live auction participation and feedback you submit.
• Technical data such as your IP address, device, browser type and cookie preferences used to secure your session.

Where available we integrate address lookup and streaming services to enhance your experience. Using those features may require us to pass the data you enter (for example, postcode searches) to the relevant provider so the functionality works as expected.

2. How we use your information

We use personal information to:

• Create and manage your Grosey Coin Hunts account, including authentication, password resets and security checks.
• Run auctions, register bids, allocate winning orders, produce invoices, arrange shipping and issue seller payouts.
• Provide live auction updates, watchlist notifications, seller alerts and other marketplace features.
• Prevent fraud, enforce our Terms of Use, resolve disputes and comply with legal obligations.
• Send service announcements and, where you have opted in, marketing or newsletter communications that you can unsubscribe from at any time.

When you open an account we switch marketing emails on so you don't miss news, but you can opt out instantly from your Email Preferences page or any marketing message.

3. Legal bases for processing

We process personal data to perform our contract with you (for example, to register bids or fulfil orders), to comply with legal requirements (such as record keeping and fraud prevention), and for our legitimate interests in operating a secure, reliable auction marketplace. Where we rely on consent—for example to send marketing emails—you can withdraw that consent at any time from your account settings or by following the unsubscribe link in our messages.

4. Sharing your information

We share personal information with trusted partners who help deliver the Services:

• Stripe processes payments, invoices and seller payouts. We pass your contact details, shipping address and order information so they can manage transactions securely.
• Address lookup providers help validate the shipping details you enter during registration or checkout.
• Logistics and communication providers may receive delivery or notification details when we coordinate shipping or send operational updates.

We may also disclose information if required by law, to enforce our Terms, or to protect the rights, property or safety of our users. We do not sell your personal data.

5. Cookies and similar technologies

We use cookies to keep you signed in, protect your account and deliver live auction updates. For details about the cookies we set and how to control them, please read our Cookie Policy.

6. Data retention

We retain account, transaction and compliance records for as long as your account remains active and as required by applicable law. When you close your account, we remove or anonymise information that is no longer needed, although we may keep certain records to resolve disputes, prevent fraud or meet regulatory obligations.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal data, as well as the right to data portability or to object to certain processing. You can update most account information directly in your profile or by contacting us. We will respond to privacy requests in accordance with applicable law.

8. Security

We use technical and organisational measures—such as encrypted connections, login safeguards, session controls and staff training—to protect your data against unauthorised access, alteration or loss. No online service is entirely risk free, so please keep your password secret and contact us immediately if you suspect unauthorised activity.

9. International transfers

Some of our partners may process data in other countries. When we transfer personal information internationally we use safeguards such as contractual commitments to protect it in line with applicable privacy laws.

10. Changes to this policy

We may update this Privacy Policy when we introduce new features, engage new partners or to comply with legal requirements. If changes are material we will notify you through the website, email or your account dashboard.

11. Contact us

If you have questions or concerns about privacy, please contact us using the details provided in your account area or in the site footer. We are happy to explain how your data is used or to help you exercise your rights.